This post was written by Kara Gibraltor
Microsoft Corp. has announced the availability of Microsoft Dynamics CRM Online, an on-demand customer relationship management (CRM) service hosted and managed by Microsoft. The new Internet service delivers a full suite of marketing, sales and service capabilities through a web browser or directly into Microsoft Office and Outlook. It provides “instant-on” access to businesses that want a full-featured CRM solution with no IT infrastructure investment or setup required. Microsoft Dynamics CRM Online will have three delivery models that all use the same code base.
CampSoftware has announced FMSmallBusiness (FMSB) specifically designed for small businesses. It is now easier to track and manage all contacts as well as entire calendar of events and activities. FMSB also integrates your documents, schedules, projects, letters, invoices, and more. FMSB is a cross platform database which runs on Mac and Windows using the award winning FileMaker Pro database platform. FMSmallBusiness is a complete solution for running a small business that tracks Contacts, Calendars, Schedules, Activities, Projects, Documents, Letters, Products, Invoices, and more. Think of it as a CRM with more power.
Enterprise Software Systems is now leveraging its wide experience in software development and client interaction to launch a CRM (Customer Relationship Management) system. The company has chosen Zion & Zion to develop and market the CRM brand. With customers as the biggest asset in every business, there is a clear demand for an efficient CRM system that allows enterprises to enjoy an expanded efficiency, aid the sales department, boost sales, and help manage the overall development of the company.
Oracle recently unveiled Oracle CRM Gadgets for Sales – the first of the new Oracle CRM Gadgets that provide secure access to enterprise application data and services, as well as deliver a productive user experience through a combination of personal information, Internet content, phone conversations and enterprise data. With the unique capability of combining corporate data from an organization’s CRM system and public data from the Internet, Oracle CRM Gadgets for Sales keeps the sales force better informed and manages user data seamlessly.
Broadlook Technologies has announced the availability of Ellis, its first service-based remedy for the challenge of keeping mission-critical sales contact information optimized. Using a proprietary six-phase process, Ellis transforms old, tired sales lead information into fresh, accurate and highly targeted data that keeps sales organizations productive and efficient. While most companies maintain an internal contact database or CRM, Ellis, through its unique process, can dramatically enhance that database. The improvements enable a sales staff to sell deeper into a prospect’s organization, or to create new relationships and sales opportunities with current clients.
Newmarket International Inc., the leader in sales and catering solutions for the hospitality industry, announced Newmarket Connex™ for Microsoft Dynamics CRM. This new solution allows hospitality professionals in the central sales office to manage and source groups and meetings business from directly within Microsoft Dynamics CRM to their individual properties. Request for proposals (RFPs), responses and business actuals are all seamlessly exchanged between the central sales office and the individual properties via Connex. By centralizing the groups and meetings sales process into one application, the central sales office will have complete visibility into all the details associated with a customer, the RFP and the event. The result is the ability to respond to RFPs faster than the competition, improving the win percentage and streamlining the sales process.
KnowTia Corporation will be enhancing its Oasis CRM product line with a new interface to QuickBooks Pro, Premier & Enterprise Solutions. Automated contract billing interface and detailed inventory & order management are some of the new features that have been included. In conjunction with Intuit QuickBooks product lines, the new addition makes Oasis CRM a unique Total Business Solution. To give companies using disconnected software systems for handling Sales Force Automation, accounting etc., Knowtia designed Oasis CRM as an easy-to-use option which smoothens information flow, decreasing operation costs and the chance for errors.
Customer FX Corp. has released Power2Survey for Sage SalesLogix. The product enables code-less creation of surveys for use in CRM suite Sage SalesLogix. Features and benefits include the fact that account representatives can have a scripted set of questions. The product can be used to collect detailed and planned information about campaigns, account needs & assessment and customer satisfaction surveys. The product allows for market research and capturing demographic data.
CDC Software has announced that Pivotal CRM 6.0 has been made available to all. The company officials described Pivotal CRM 6.0 as “a newly-designed customer relationship management platform based on Microsoft.NET technology.” Pivotal CRM 6.0 has a redesigned platform giving users out-of-the box, task-based navigation, forms and portals with “the look and feel of Microsoft applications. Pivotal 6.0 also embeds SharePoint, which lets users deploy SharePoint Server 2007 with SharePoint Designer 2007, and lets them implement a new feature in Pivotal 6.0 called SmartPortal, a Pivotal portal which allows IT professionals to set-up pre-defined portals by functional area.
Management products vendor Inovis said that it has partnered with Pervasive, the data management and integration software provider, to “expand the number of adaptors Inovis offers for integration with packaged and on-demand enterprise resource planning and customer relationship management (CRM) applications.” Inovis said that it plans to enhance integration with applications such as Oracle Siebel OnDemand, Sybase v15, Microsoft Dynamics CRM 4.0, Pivotal CRM, Sage, AP NetWeaver XI, RightNow, NetSuite and others.